General Office Policies:

  • Office etiquette: Powerful lasers and delicate medical equipment are used throughout the Integrated Medicine Institute, Inc. (IMI Inc.) clinic.  Out of concern for safety, we ask that clients arrange for childcare prior to your office visit.
  • Client Privacy: Some of the procedures performed in the exam rooms and clinical area are of a delicate nature.  To maintain a discrete environment for all customers, we ask that patients attend their appointments unaccompanied unless the patient is a minor or the person who is accompanying you also has an office appointment at the time of your visit.
  • Reservations: Appointments can be scheduled by calling the office or online through the company website. To hold your reservation, a credit card will be required.
  • Consultations: To best service our clients, various services require consultations prior to your in-office procedure. Typically, consultations are scheduled for 15 to 20 minutes in length where no more than 1 to 2 different types of procedures may be reviewed. The fee for a consultation is $50 which can be applied as a credit toward your selected service. Missed appointments or cancellations with less than 24 hour notice will result in forfeiture of the $50 consultation fee.
  • Cancellations: As a courtesy to other patients, we require a 24 hour cancellation notice to avoid a $50 charge.
  • Arrival for Your Visit: To service our clients efficiently, customers are asked to arrive 10 to 15 minutes prior to your appointment time.  Documents may be provided to you via email or USPS when you schedule your appointment.  Please be sure to bring all completed documents with you at the time of your office visit.
  • Late arrivals: Late arrivals have a ripple affect across the entire practice schedule and impact other clients.  We will make an effort to accommodate you if the schedule allows.  For tardiness of 10 minutes or greater, you will have the one time opportunity to reschedule at no cost.  Subsequent tardiness will result in a $50 late arrival charge.
  • Staff engagement: We truly value our clients and strive to provide you with the highest quality care.  At Integrated Medicine Institute, Inc., our staff are valued as well and providing great customer service can have its challenges.  We will do our best to resolve any patient-staff engagement issues that may arise.  However, staff mistreatment will not be tolerated and may result in refusal of service and or dismissal from practice.
  • No Shows: Every client is important to Integrated Medicine Institute, Inc. (IMI Inc.) and we aim to provide each client with the opportunity to be serviced.  A “now show” block of time is a missed opportunity for other clients.  As such, “no shows” will automatically result in a $50 no show charge.
  • 3 Strikes Rule: Unforeseen circumstances occur from time to time which can adversely impact your life.  We here at Integrated Medicine Institute, Inc. (IMI Inc.) understand this very well and have factored this in to our practice.  We have allowed for some latitude by implementing our 3 strikes rule.  Once a client has 3 cancelled appointments with less than 24 hours notice, or 3 late arrivals, or 3 “no shows” or any combination (i.e. late cancellation, late arrival, or “no show”) totaling 3, will result in dismissal from the practice.

Payment Practices:

  • The offices of Integrated Medicine Institute, Inc. (IMI Inc.) does not participate with medical insurance companies of any kind.
  • Payments can be made in the form of debit or credit only.
  • Procedures priced at $500 or more requires a non-refundable 50% deposit upon making your reservation with the balance due at the time of your visit prior to receiving the service.
  • Services rendered are non-refundable.

Service Policies

  1.     General Service Policies:
  • For optimal results, we recommend clients adhere to pre and post care instructions for your selected procedure.
  • The office staff of Integrated Medicine Institute, Inc. (IMI Inc.) will often make specific product recommendations to treat your particular condition (i.e. skin care products) or to help avoid adverse outcomes (i.e. ice packs, Aquaphor, cooling gels etc.).
  • Results vary from client to client.  Services are without guaranty or warranty.
  1.     Hair Reduction:
  • Most hair reduction clients will require 3 to 6 treatments on average depending on the color and coarseness of the hair follicles being treated.
  • Laser technology is only effective on hair which is pigmented.  Thus, hair without color (i.e. white hair) cannot be treated
  • For best results, do not wax or use chemical depilatory products 4 to 6 weeks prior to your appointment
  • Avoid sun exposure to the area being treated for 4 to 6 weeks prior to your appointment
  • Shave the area of interest at least 24 hours prior to your office visit to avoid an additional $50 charge office shaving service and supply costs.
  1.     Tattoo Removal:
  • Consultations are required prior to scheduling your treatment.
  • Most tattoos require 3 to 6 treatments on average depending on the color and the depth of the tattoo.
  • Some pigments are treated more successfully than others.  Thus, all potential tattoo clients are required to book a consultation first.
  • Pricing starts at $100 per square inch
  1.     Facial Procedures:
  • To best approximate the number of treatments that may be required as well as the appropriateness of the procedure for the individual client, consultations are mandatory for all ablative CO2 resurfacing procedures and intense pulse light (IPL) photofacial treatments.
  • Please remove all make up and skin products prior to your appointment.
  • If you have a history of having cold sores or Herpes Simplex Virus 1 (HSV-1) and are receiving an ablative CO2 facial resurfacing procedure, please see your primary care provider (PCP) for prophylactic oral antiviral agents such as Valtrex® or Famvir® which may help prevent facial cold sores or HSV-1 reactivation until full re-epithelialization occurs. It is generally recommended to begin prophylactic antiviral agents 24 hours prior to laser resurfacing and continuing as prescribed by the agent protocol.  Typical protocol includes Valtrex (Valacyclovir) 500mg – one day prior to the treatment and for 9 days after the treatment – total of 10 days.  Failure to do so may result in the cancellation of your appointment and forfeiture of your deposit.
  1.     Feminine Rejuvenation:
  • Consultations are mandatory prior to scheduling your procedure.
  • All clients who plan to have a feminine rejuvenation procedure performed are required to provide proof of a pelvic exam with a PAP clearance from their primary care provider (PCP) or women’s health provider within the last year prior to scheduling their procedure.
  • For patient comfort, we recommend having the entire area hair free.
  • Women of childbearing age should consider scheduling this procedure according to their menstrual cycle.  We are unable to perform this procedure in the presence of menses.
  • Pregnancy is one of the contraindications for this procedure.  If you are sexually active and can potentially become pregnant, we recommend that you test for pregnancy 24 hours prior to your procedure.  If results are positive, please cancel your appointment with 24 hours advanced notice to avoid forfeiture of deposit.
  • Excessive biological material within the cavity will interfere with the procedure.  It is important to refrain from sexual activity a minimum of 24 hours prior to procedure.