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Policies


General Office Policies

  • Clinic Safety Practice & Children: For safety reasons, due to powerful lasers and medical equipment, please arrange for childcare before your visit.
  • Client Privacy: To maintain a discreet environment, patients are asked to attend appointments unaccompanied unless a minor or accompanying person also has an appointment.
  • Environmental Considerations: Please turn cell phones to vibrate and speak softly upon arrival. Cell phone use may affect service length.
  • Staff Engagement: We value our clients and staff. While we strive to resolve patient-staff issues, staff mistreatment will not be tolerated and may result in service refusal or dismissal from practice.
  • Personal Belongings: Please leave jewelry and valuables at home. IMI Clinics is not responsible for lost or misplaced items.
  • Spa Promotions: Spa specials cannot be combined with other offers.
  • Return Policy: Due to COVID, we cannot accept returns or refunds for products once they leave the clinic, including unopened products.

Appointments

  • Reservations: Appointments can be scheduled by calling the office or online. A credit card is required to hold your reservation.
  • Consultations: Some services require consultations (15-20 minutes) where 1-2 procedures are reviewed. The consultation fee is $50 (credited towards your service). Missed appointments or cancellations with less than 24 hours notice will result in a forfeited consultation fee.
  • Cancellations: As a courtesy, a 24-hour cancellation notice is required to avoid a $50 charge.
  • Arrival for Your Visit: To avoid delays, please fill out registration information online before your appointment. Otherwise, arrive 10-15 minutes early to complete forms.
  • Check-in: Arrive 10-15 minutes prior to your appointment. We will try to accommodate late arrivals, but service length may be adjusted to avoid impacting others. Full price applies.
  • Late Arrivals: For tardiness of 10 minutes or greater, you will have a one-time opportunity to reschedule at no cost. Subsequent tardiness will result in a $50 late arrival charge.
  • No Shows: Missed appointments (“no shows”) will result in a $50 no show charge.
  • 3 Strikes Rule: We understand unforeseen circumstances can occur. We allow for some latitude with our 3 strikes rule. After 3 cancelled appointments with less than 24 hours notice, late arrivals, or “no shows” (any combination totaling 3), dismissal from the practice may occur.

    Notice: No-show or late cancellations for confirmed pre-paid services such as those services associated with bundled packages will result in the forfeiture of that service.

Payment Practices

  • Prices and services are subject to change without notice. Inquire about pricing and services when booking.
  • We do not participate with medical insurance companies.
  • Payments accepted: cash, debit, or credit card (no checks).
  • Procedures $500 or more require a non-refundable 50% deposit upon reservation with the balance due at the time of service.
  • Services rendered and bundled services are non-refundable.

General Service Policies

  • For optimal results, follow pre and post care instructions provided.
  • Our staff may recommend specific products for your condition or to avoid adverse outcomes.
  • Results vary. Services are without guarantee or warranty.

Payments

  • We accept credit, debit, and cash.
  • We offer in-house financing with no credit checks (minimum $1,000, maximum $4,000 per procedure).

When Using Cash

  • Save by avoiding credit card processing fees.
  • Certain procedures have flat rates (no taxes applied). Call for quotes.
  • Exact payments appreciated.

Payment Courtesy

  • No checks accepted.
  • Bundled services & services rendered are non-refundable.
  • For health & safety reasons, all retail product sales are final.